Initial Disclosure Document
The Financial Conduct Authority (FCA)
The Financial Conduct Authority is the independent regulator of financial services. Use this information to decide if our service is right for you.
Whose products do we offer?
As a credit broker, with regards to NEW car leasing, we can introduce you to a limited number of leasing companies products to assist with your vehicle hire. We only offer insurance products from AutoProtect (MBI) Limited for Lease GAP Insurance, Key Insurance, Tyre & Alloy Insurance, and SMART Repair Insurance.
Which service will we provide you with?
With regards to NEW car leasing, We offer a consultancy and sourcing service in respect of vehicle leasing. In assessing your requirements we may seek such information about your personal circumstances and objectives as might be relevant in order to enable us to identify your needs. It is important that you provide us with accurate and relevant information.
You will not receive advice or a recommendation from us, but we may ask questions to narrow down the selection of vehicles, from which you can more easily make your own choice if you so wish. We will advise and make a recommendation for you after we have assessed your needs for Regulated Insurance products.
What will you have to pay us for our services?
No fee applies to our insurance service. We will charge a processing fee for providing our NEW car leasing consultancy service and sourcing your chosen motor vehicle. Our processing fee will become payable once you have signed our vehicle order form and the vehicle has been secured. This can be paid via debit or credit card. The cost of this processing fee will usually be no more than £349.00 + VAT. The cost will be quoted prior to placing an order. All processing fees are non-refundable. We also may receive payment from finance providers or lenders if you decide to enter into any agreement with them, these fees can be pre-set and often vary depending on the product and the volume that is placed with a particular supplier. If you would like more information in regard to the disclosure of commission please visit www.drive-green.co.uk/commission-disclosure
Who regulates us?
Completely Green Limited is authorised and regulated by the Financial Conduct Authority for the broking of consumer hire or hire purchase activities.
Our Firm Reference Number (FRN) is 790525.
Completely Green Limited is a Credit Broker, not a Lender. Our appointed NEW car leasing agent Fleetprices.co.uk Limited is an Appointed Representative of AutoProtect (MBI) Limited for Insurance Distribution activities. AutoProtect (MBI) Limited is authorised and regulated by the Financial Conduct Authority. AutoProtect’s Firm Reference Number is 312143. Our FCA permitted business is arranging general insurance and Consumer Hire products. You can check this on the FCA Register by visiting the www.fca.org.uk
What to do if you have a complaint?
If you are unsatisfied with the service we provided for any reason then please see our
where you will find information on how we handle your complaint.
If you wish to register a complaint, please contact us:
In writing – Drive Green – A37 Bristol Road, Emborough, BA3 4SL
By phone – 01761 233558
Are we covered by the Financial Services Compensation Scheme (FSCS)?
We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. General Insurance advising and arranging is covered for 90% of the claim with no upper limit. Compulsory forms of insurance (e.g. Motor Insurance) are covered for 100% of the claim with no upper limit. Further information about compensation scheme arrangements is available from the FSCS.
Please note – finance products are not covered by this scheme.