Initial Disclosure Document

Your Finance Options

As an FCA-regulated credit broker we can introduce you to a selected group of lenders who may be able to help you finance your purchase. This group of lenders provides us with a range of products which may be suitable for your purchase. We will explain the key features of those products to you.

We do not charge fees for our Consumer Credit services. We will receive a commission payment or other benefits from finance providers should you decide to enter into an agreement with the finance provider, however this will not affect your repayments. All commission payments we receive will be fully disclosed.

We prominently disclose to the the existence, nature, and amount of any commission we will receive in all circumstances and for all products.  This disclosure is provided in good time before a motor finance agreement is entered into and is provided during the sales process ahead of acceptance and pre-contractual documentation.

You will always be provided with enough time and information to make an informed decision, and the customer will have the option not to proceed with the transaction.

The commission disclosure will include a ‘commission disclosure consent form’ as part of the pre-contractual documentation, both in person as well as through our digital processes and those of the lenders.

As we are acting as a credit broker, we are not providing fully impartial or independent financial advice or recommendations, as we are unable to offer a whole-of-market financial solution.

We work with and are able to provide finance from a limited lender panel, specially selected to enable a broad offering that means we can provide a suitable financial solution for most customers with a variety of credit ratings and needs.

Our panel has been chosen due to the competitiveness of their products within the financial market, to ensure that customers are able to get a truly competitive finance rate.  They have also been chosen due to their customer-friendly on-line digital processes, and their compliance with regulations.

The panel we use is MotoNoto (who are our primary lender due to the strength of their online digital processes as well as their low finance rates for the A1/A2 customers who make up the majority of our customers, and their special EV residual values consideration which makes them very competitive with EV PCP finance in particular,) Evolution Finance (who are able to connect us with a number of other finance companies, should a better finance deal available, or if a non-prime lender is required,) and Blue Motor Finance (who are available to provide finance for lower credit scoring customers.)

Through our panel we are able to help our customers obtain finance from the right lender to suit their credit position, at competitive rates, and via customer-friendly digital processes.

The fact that we have a separate funding commercial arrangements with our chosen primary lender MotoNovo may provide an incentive for us to refer business to them first, although our reasons for usually referring customers to MotoNovo in the first instance are in fact those laid out above and we will always try and connect a customer with the right finance company and finance product and deal for them.

However, due to these commercial arrangements and the commission payments we receive, it means we can’t be viewed as being able to provide fully impartial advice.

The finance product on offering may not be the best product available to the customer on the open market.

You have the right to ask questions, that our trained staff will answer.

We will always consider whether there are any other circumstances that may affect our impartiality or ability to act in your best interests and will tell you about this.

Our staff are all SAF trained on all requirements, and the need for disclosure and consent, and they can clearly explain the commission model that we operate on. 

Our aim at Drive Green is to help customers find the right EV for them, and then also the right finance product to help them purchase their chosen car.  This we will always perform with the best interests of our customers as our foremost priority.

We have taken steps to ensure that if, while advising you, we make a recommendation; such recommendation will be suitable for your demands and needs at the time the recommendation is made. In assessing your demands and needs we may seek such information about your personal circumstances and objectives as might be relevant to enable us to identify your requirements. It is important that you provide us with accurate and relevant information.

We always aim to provide a first-class service, however if you have any cause for complaint any enquiry can be raised by contacting us using the address and telephone number below. Should you remain dissatisfied, you have the right to ask the Financial Ombudsman Service to review your case. You should write to the Financial Ombudsman Service: Financial Ombudsman Service, Exchange Tower, London, E14 9SR.

As an organisation, we are committed to treating our customers fairly, before, during and after a sale. 

Before the sale you can expect:

To have any significant and unusual exclusions or exceptions relating to the finance agreement brought to your attention.

A clear statement of price, including where applicable a breakdown of any interest charges.

A clear statement of any commission earned by us as a broker from the lender.

Details of your cancellation rights and our complaints procedure.

Copies of your finance agreement documentation or information as to when these documents will be dispatched.

After the sale you can expect: 

Not to encounter any barriers regarding the Right of Withdrawal from your finance agreement within regulatory agreed timeframes.

To have any complaint dealt with in a timely and professional manner.

If at any time you feel you have not been treated fairly by any member of our staff, please contact us by writing to Drive Green, Marchants Hill, Emborough, Somerset, BA3 4SL, or by telephone 01761 233558., or by email to info@drive-green.co.uk.

CONFIDENTIALITY & DATA PROTECTION

Your information will only be disclosed/provided to third parties for the purposes of providing, arranging, administering, and renewing finance contract(s) and for the purposes of monitoring and/or enforcing compliance with regulatory rules/codes. For full details of where your information will be sent and the purpose of such data transfer, please ask us.