Complaints Handling Procedure
It is the aim of Drive-Green.co.uk to provide a very high standard of service to every client. It is important to us that all complaints are resolved as quickly as possible and to the complete satisfaction of our clients.
This procedure explains how we will deal with any complaints. It also tells you what you can do if you think your complaint has not been resolved to your satisfaction.
If you have a complaint
If you have a complaint about any aspect of our service then we would like to hear from you. You can contact us by telephone, email or in writing and your complaint will be resolved in the shortest possible time by the appropriate person.
To register a complaint contact us by:
Email: firstname.lastname@example.org Telephone: 01761 233558
Or write to us at: A37 Bristol Road, Emborough, BA3 4SL
To help us to investigate and resolve your concerns as quickly as possible please provide the following information:
- Your full name and contact information
- Full details of your complaint
- Your order/lease agreement details
- Details of what you would like us to do to put things right
- Photocopies of any relevant paperwork
What we will do if we receive a complaint from you
We will try to resolve your complaint immediately; however, sometimes, this may not be possible. In the unlikely event that we are not able to resolve your complaint by the end of the next business day, we will endeavour to provide our final response in writing within 28 days, including details of our findings and any actions undertaken.
Financial Ombudsman Service
If you have a regulated contract with us and are not satisfied with our final response you are eligible to refer the matter to the Financial Ombudsman Service. You must do this within six months of our final response. When we send you our final response we will also provide you with a copy of the Financial Ombudsman Service’s explanatory leaflet (for more information please see
If you have any questions in relation to our Complaints Handling Procedure, please contact us via Email: email@example.com
Telephone: 01761 233558 Write to us at: A37 Bristol Road, Emborough, BA3 4SL